Most modern routers are compatible with our service. Just make sure: -The router supports PPPoE. -The router is not locked to another provider. -If you require a landline/VoIP service, make sure your router supports it.
For standalone houses, especially larger ones (over 300 square meters or multi-storey), we recommend a high-performance router or a mesh Wi-Fi system with 2–3 nodes. AX3000 or higher Wi-Fi 6 models will provide strong and stable signals throughout the entire house, even extending to your backyard. Recommended systems: ASUS RT-57 AX3000 (2 or 3-Pack) Tip: … Read more
Townhouses and duplexes often have two floors and longer layouts, so a stronger router or a 2-pack mesh Wi-Fi system is recommended. Look for routers with AX3000 to AX6000 Wi-Fi 6 capability to ensure good coverage on both levels. Recommended options: TP-Link AX3000 2 pack or 3 pack Tip: Place one mesh node near your … Read more
If you’re living in an apartment or unit, a basic to mid-range Wi-Fi 5 or Wi-Fi 6 router should be sufficient. Look for models like AX1500 to AX3000. These routers provide enough coverage for smaller spaces and support multiple devices. Recommended models: TP-Link AX1800, ASUS RT-AX52，ASUS RT-57 Tip: If your apartment has thick walls or … Read more
You will be automatically transferred to No-Lock in contract and you internet services will be continued unless you inform us to cancel it. The services can be cancelled as per 30 days notice policy.
Firmware updates are automatic. For manual updates, you need to login into the router IP and select the Option Administration < Firmware Upgrade and and then upload the Firmware file. This file can be downloaded from the Official website of the Router’s Manufacturer. You can also contact support or refer to your router’s manual.
For optimal WiFi performance, Occom recommends using a dual-band router — now the standard in most modern homes. Why dual-band? Single-band routers (2.4GHz only) offer wide coverage but are more prone to interference and slower speeds, especially in crowded areas. Dual-band routers support both: 2.4GHz: Longer range, better wall penetration, but slower and more interference … Read more
For a new landline number, activation is typically completed within 1 business day. If you are porting an existing number from another provider, the process usually takes 2 to 3 weeks to complete.
The activation time of your order mainly depends on the network type and service level available at your location. If remote activation is supported, the service can be activated as quickly as within 24 hours, with most cases completed in 1–2 business days. If an on-site technician is required, the process may take 5–15 business … Read more
To track your router delivery, please follow these steps: 1. Confirmation Email.Once your router is dispatched, we’ll send a confirmation email to your registered email address. It will include your tracking number. 2. Track Your Delivery.Use the tracking number to check the delivery status on the Australia Post website. 3. Delivery Options Standard Delivery: Typically … Read more
