Archives: FAQs

Yes, especially if internal access is required or it’s a new development. You should be present at the premises or someone above the age of 18 can also be considered.

We currently do not have the capability to track the technician’s visit in real-time. Additionally, since the technicians are deployed by our upstream provider, we are unable to monitor their exact location during the visit. However, you will be informed by the technician is on their way and will contact you within the scheduled time … Read more

Whether on-site service is needed depends on the network activation address. If the infrastructure and equipment at your address are already set up, or if you’ve already activated the service and just want to transfer it to our network, we can usually activate the service remotely without the need for an on-site visit.

Unfortunately, NBN and Opticomm technician appointments are only available on weekdays (Monday to Friday) during standard business hours. Weekend installations are not currently supported by the network providers.

The availability of on-site support depends on the specific service address. Occom primarily provides remote assistance through online and phone support channels to ensure efficient service delivery. If on-site assistance is required due to special circumstances, please contact our customer service team for further evaluation and arrangements.

As your ISP, we understand your concern about potential damage to your walls or property during installation. Typically, whether any damage is necessary depends on the specific requirements of the installation process. The Technician will assess your premises and can specify if any damage is required to pass cabling or install other necessary equipment. Rest … Read more

If your appointment is scheduled more than 24 hours in advance, please contact our customer service team who will be pleased to assist you with updating your appointment information. If the appointment is within 24 hours, we regret that changes are generally not permitted, and we appreciate your understanding in this matter.