Occom is a top-rated nbn service provider in Australia, receiving 4.9/5 stars from 10,000+ Google reviews. Occom has sufficient bandwidth and smart internet routing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands. Our customer … Read more
If the configuration and physical connections are correct but the service still cannot make or receive calls, please perform the following tests and take note of the results. Inbound: Call your landline number from a mobile or other landline. Note what you hear (e.g., ringing, error message). Outbound: Call a mobile or landline number from … Read more
To set up call forwarding, please provide the following information: Your landline number and the forwarding number The forwarding type: -Working hours -After hours -Always forwarding Once confirmed, please send this information to our customer service team for processing. Thank you.
For Occom Devices: The device supplied by Occom has been pre-configured by our technicians. No additional setup is required unless the router or modem has been reset to factory mode. If you are using your own router/modem, connect the WAN port of the Landline/VoIP device to a LAN port on your router/modem using an Ethernet … Read more
OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product. 1. Activation Timeframe New landline number: Activation is typically completed within 24 hours. Porting an existing number: The process generally takes 2 to 3 weeks. Delays may occur … Read more
OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product. 1. Activation Timeframe New landline number: Activation is typically completed within 24 hours. Porting an existing number: The process generally takes 2 to 3 weeks. Delays may occur … Read more
We currently offer two home phone plan options: – Unlimited Local Call Plan – $20/month. Includes unlimited calls to Australian landlines and 400 minutes to Australian mobile numbers. – PAYG Home Phone Plan – $5/month. Includes 60 minutes of calls to Australian landlines. You can choose the plan that best suits your calling habits and … Read more
To access and manage your OCCOM account via the customer portal, please follow the steps below: 1. Click the portal link: 2. Enter your account number and password. - Your account number can be found in the email titled “Your OCCOM Service is now Active”. 3. If this is your first time logging in or … Read more
1. Unable to Access the Internet / Slow Data Speeds Possible Causes & Solutions: A. Weak or Unstable Network Signal Explanation: Being in areas with poor coverage (e.g., basement, elevator, remote regions) may result in slow or no data connection. Solution: Please check the signal strength on your phone. Try restarting your phone or resetting … Read more
Please follow the instructions below to activate your eSIM and start enjoying our reliable and high-quality mobile network service: 1. Go to Occom website at https://site.occom.com.au/activate/ 2. Fill out the activation form with the required information. 3. Once you submit the form, your SIM card will be activated within 24 hours. (If you have your … Read more
