OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product.
1. Activation Timeframe
New landline number: Activation is typically completed within 24 hours.
Porting an existing number: The process generally takes 2 to 3 weeks. Delays may occur during public holidays such as Christmas.
2. Number Porting Requirements
To port your existing landline number to OCCOM, please prepare the following:
A completed Number Porting Authorization Form (please contact our support team to obtain and submit this form).
A recent phone bill (issued within the past 3 months) showing your name and the number you wish to port.
Important notes:
-The number to be ported must be active. Disconnected or pending-cancellation numbers cannot be ported.
-Porting is scheduled Monday to Friday between 10:00 AM and 4:00 PM. Porting outside business hours may incur additional fees—please consult our team for details.
-On the day of porting, service will be interrupted for approximately 1–4 hours. You may need to reconfigure your VoIP settings after the port is completed.
3. Equipment & Configuration
To use OCCOM landline services, you will need:
-A VoIP-compatible router (look for a “Phone” port on the back of the device)
-A VoIP phone, or a standard landline phone with a VoIP adapter
-A stable internet connection
Once your service is ready, our team will provide you with:
– VoIP username and password
– Configuration details, including SIP server address