Wi-Fi is prone to interference from the other metal or frequency emitting devices like microwave ovens etc., Thickness of the House walls and location or distance of the router from the device trying to use the internet services as the internet or data is being transmitted wirelessly. Ethernet connections deliver maximum speed as there is … Read more
It’s suggested to follow the steps below for an initial check. 1. If your router has been running for a long time, we recommend powering it off for 1–2 minutes before turning it back on to perform a restart. 2. Perform a cable connection test as a priority. If a cable connection test is not … Read more
Most residential internet plans are designed with asymmetrical speeds, meaning the download speed is intentionally higher than the upload speed. This setup reflects typical usage patterns—streaming, browsing, and downloading content require more bandwidth than uploading. If you frequently upload large files, use cloud backups, or livestream, and need higher upload speeds, you may consider switching … Read more
Wi-Fi interference is a common cause of slow internet speeds, high latency, and disconnections. You can try the following methods to minimize interference and improve stability: 1. Avoid placing the router in enclosed spaces Place the router in a central, open area of your home. Avoid putting it in cabinets, corners, or on the floor. … Read more
To change your NAT Type, please contact OCCOM’s customer service team by calling 1300 299 999. Our technical team will handle the configuration for you, and the change is normally completed within 24 hours.
Please connect your computer’s Ethernet port to the optical fiber box using a network cable, then follow the steps below: Windows Direct Dial-Up Settings (PPPoE) 1. Open Network & Internet Settings: 2. Right-click the network icon in the lower-right corner of the taskbar → Select “Network & Internet Settings”. 3. Choose Dial-up: Click “Dial-up” → … Read more
macOS Direct Dial-Up Settings (PPPoE) 1. Go to System Settings → Network. 2. Click the “+” button in the lower-left corner to add a new connection. 3. Choose “PPPoE” as the connection type. 4. For Interface, select “Ethernet” (if using a wired connection). 5. Enter the broadband username and password (this information can be found … Read more
How to Change DNS Settings on Windows 10 / 11: 1. Click the network icon in the bottom-right corner (Wi-Fi or LAN) → Select “Network & Internet Settings” 2. In the window that opens, click “Change adapter options” from the left menu 3. In the pop-up window, right-click the network connection you’re using (Wi-Fi or … Read more
How to Change DNS Settings on macOS: 1. Open System Settings or System Preferences 2. Select Network from the left-hand menu 3. Choose the active network you are currently using (Wi-Fi or Ethernet) 4. Click the “Details” (or “Advanced”) button in the lower right 5. Switch to the DNS tab 6. (Optional) Remove existing DNS … Read more
Currently, our service does not support IPv6, and there is no confirmed timeline for its rollout yet. However, we are actively monitoring the development of IPv6 and will make appropriate adjustments in the future based on demand and technical feasibility. Any updates will be promptly communicated to our customers.
