What nbn® speeds are provided?

Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans have different maximum download speeds varying from 12 megabits per second (Mbps), 25Mbps, 50Mbps, 100Mbps, 250Mbps, and 1000Mbps. Occom is one of the few best nbn® providers who can provide up to 1000Mbps with our rocket plan. Customers are able … Read more

Do I have to pay any surcharge?

Occom offers various payment methods, including Direct Debit, BPAY, and more. Some payment methods may incur a surcharge, which is typically used to cover the costs associated with processing the transaction. The surcharge amount may vary depending on the payment method or transaction amount.

Can I upgrade or downgrade my plan

Defiently! During your service period, you can adjust your plan based on your usage needs. Upgrading your plan is free of charge—you’ll only need to pay the difference in the new monthly fee. If you wish to downgrade, we can also arrange that for you, although a small processing fee may apply.

How to refer a friend?

Refer a Friend – Get $40 Each! Once your friend completes 40 days of service, you both get a $40 rebate. Just share your customer ID with your friend — they’ll provide it at signup to claim the reward.

Which plans are good for live streaming?

We offer tailored internet plans designed for seamless streaming—delivering high speeds, low latency, and unlimited data for buffer-free entertainment. All plans include unlimited data. – Rocket (250/25Mbps) – $95/month for 6 months, then $110. Great for households with multiple 4K streams or heavy usage.– Lightning (1000/50Mbps) – $115/month for 6 months, then $125. Perfect for … Read more

Do you offer no-lock in contract?

We offer flexible contract options: No Lock-in, 12-month, and 24-month plans — so you can choose based on your expected length of stay. For more details on the benefits and suitable plans for each contract type, please contact our support team. We’ll be happy to assist you with a personalized recommendation.

Is there any promotion currently?

Occom offers a range of promotional deals, including holiday specials, limited-time discounts, referral rewards, and mobile SIM + broadband bundle plans. Please contact our support team, and we’ll assist you promptly and recommend the best offer for your needs!

Can I use my own router?

It depends on whether your current router is locked and whether it meets our network configuration and speed requirements. In many cases, existing routers can be reused. We recommend that you provide the brand and model number of your router to our customer service team, so we can help confirm its compatibility and ensure optimal … Read more