Activate SIM

Please follow the instructions below to activate your SIM card and start enjoying our reliable and high-quality mobile network service: 1. Go to Occom website at https://site.occom.com.au/activate/ 2. Fill out the activation form with the required information, including your SIM card number (a 13 digit number starting with 4000) and personal details. 3. Once you … Read more

Switch Your Phone to eSIM

Occom offers both physical SIM cards and eSIMs, and supports conversion between them. Physical SIM: Each account is entitled to one free physical SIM card. If you need a replacement (due to loss or damage), a $10 replacement fee applies. eSIM: If you prefer using an eSIM, please make sure your device supports eSIM functionality. … Read more

Data Banking

Data banking means you can roll over and save any unused data. Occom Mobile offers up to 500GB of data storage. For example, if you’re on the 10 GB plan and you only use 3 GB for the month, next month you’ll have 10 GB plus the 7 GB left over from the previous month, … Read more

Track data usage

You can log in to the customer portal (https://customerportal.telcoinabox.com/index.php?r=site/login)or text “bal” to 179 for real-time balance info.

Mobile data runs out

When you’ve used up all the data included in your plan, your data will typically reset at the start of the next billing cycle (on the 28th). For Mobile SIM (SIM-only plans): We offer an Auto Top-Up feature. Each top-up of $10 adds 2GB of data, and this can occur up to 5 times per … Read more

Mobile data runs out

When you’ve used up all the data included in your plan, your data will typically reset at the start of the next billing cycle (on the 28th). For Mobile SIM (SIM-only plans): We offer an Auto Top-Up feature. Each top-up of $10 adds 2GB of data, and this can occur up to 5 times per … Read more

What if the monthly data has not been used up?

Our SIMs have Data Bank feature: you can roll over and save any unused data. So long as you pay your bill on time, and not downgrading your plan, your banked data up to 500GB will never expire.

Is your service pre-paid or post-paid?

OCCOM sim-only mobile plans are all postpaid, featuring an on going auto-renew that renews on a month-to-month basis. Every month you’ll receive a bill and at the end of that billing cycle your plan inclusions will automatically refresh, making it simple for customers to pick a mobile phone plan that suits both their wallet and … Read more

Can I make international calls?

For plans with 25GB or more: Enjoy unlimited international calls and SMS to 15 designated countries/regions (including Mainland China, Hong Kong, Malaysia, Singapore, Thailand, Vietnam, UK, France, Ireland, Greece, Germany, India, New Zealand, South Korea, and the USA). To call destinations outside these areas, contact our customer service to activate a PAYG plan. For plans … Read more

Can I change my mobile plan?

Yes. You can upgrade or downgrade your plan by contacting us at least 2 business days before the 27th of the month.