What is the NDA/NDC?

The New Development/Dwelling Activation Fee (NDA) or New Development Charge (NDC) is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., SUPA Networks) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time … Read more

What is the SUPA Networks Fibre Box?

The termination equipment in any telecommunications carrier’s network is called a Network Termination Device (NTD). SUPA Networks uses two types of NTDs-Calix NTD (Black Box) and Mikrotik NTD (White Box). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the NTD by a different … Read more

What are SUPA Networks speeds like?

SUPA Networks offers various speed tiers for fibre internet connections, including maximum download speeds of 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, 500 Mbps, 750 Mbps, and 1000 Mbps. Customers are able to choose between these plans depending on their speed preference.

Which plans are good for remote work and study?

We offer tailored internet solutions for remote work, with fast, reliable speeds ideal for video calls, VPN access, and large file transfers. All plans include unlimited data. Recommended plans: – Superfast (100/20Mbps) – $80/month for 6 months, then $90/month. Great for VPN, 4K streaming, and big uploads. – Rocket (250/25Mbps) – $95/month for 6 months, … Read more

How is Occom different from other RedTrain providers?

Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 10,000+ Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer … Read more

What is the RedTrain Fibre Box?

The termination equipment in any telecommunications carrier’s network is called an Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name, such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. … Read more

Where is RedTrain available?

Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our … Read more

What’s the difference between RedTrain and NBNCo?

One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP (Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection and will have a … Read more

Do I need to prepare the modem or router?

Different network types have requirements for router compatibility. To ensure smooth network connection, it is recommended that you contact customer service before installation to confirm whether your device is compatible with our service. In order to make you worry-free and effortless, we also provide high-quality routers from globally renowned brands, which have been pre-configured for … Read more

How is Occom different from other OptiComm providers?

Occom is a top-rated OptiComm service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer … Read more