The email you received regarding the Fair Use Policy was automatically triggered by our system due to either the detection of malware or unusually high data usage. We recommend checking your home network devices to ensure none of them are infected with a virus or running background programs that could be using excessive bandwidth. If … Read more
How to distinguish between network cables and telephone lines? The connector of a Ethernet cable is larger, and the wire itself is thicker. It is commonly used to connect devices like routers and computers for internet access. The outer jacket of the network cable typically has labels like “Cat 5E” or “Cat6”, which indicate the … Read more
Occom provide static IP services, typically at a cost of $10 per month.
Our relocation service allows for a smooth transition. We recommend contacting Occom 1–2 weeks before your move and providing your new address. We’ll assist you in checking service availability and router compatibility, and help arrange the relocation process. If your new address already has the required fibre equipment installed, we can usually activate your service … Read more
We’re sorry to hear that you’re considering cancelling your service. If you’re using a fibre broadband service, we may be able to assist with relocating your service to a new address (including standalone houses, apartments, or townhouses), or transferring the service to the next resident. If you’re using a SIM card service, please contact Occom … Read more
There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.
Occom bills customers on a monthly basis. The exact billing date depends on your activation date.
If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.
If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.
If you are the first user activating the service at a property, the NDC is applicable. Additionally, activation fees may apply to some upstream providers, like Redtrain Networks, which can be waived if you opt for a contract.
