If the configuration and physical connections are correct but the service still cannot make or receive calls, please perform the following tests and take note of the results.
Inbound: Call your landline number from a mobile or other landline. Note what you hear (e.g., ringing, error message).
Outbound: Call a mobile or landline number from your landline. Note whether the call connects and what tone you hear.
To help us investigate, please send us at least three call samples in the following format:
– Calling Number (A):
– Called Number (B):
– Date & Time:
– Symptom: (e.g., no tone, fast busy tone, rings but no sound)
– Any 1300/1800 number involved (if applicable):
Once received, our technical team will review and assist further.