There are many factors that can cause a disconnection, such as temporary network maintenance, infrastructure issues, or device malfunctions.
You can try these simple steps to resolve the issue:
1. Click here to check the outage.
2. Restart your devices: Unplug the power cables from the modem and router, wait for 1-2 minutes. Plug the power cables back in and wait for all the lights to stabilize.
3. Check the connections: Ensure that all cables are securely connected, especially the network and power cables.
4. Test the network: If the device lights are normal but you’re still unable to connect, there may be a temporary outage or configuration issue. Try connecting to the router and testing the network.